Tuesday, April 12, 2011

A Day At The Too Fast, Fast Food Place.

I know, I know. I shouldn't even be eating it. But this is not meant to be a 'Come to Jesus' moment. This is a rant about the all too hasty abruptness of a fast food drive thru. Wait a minute, isn't that the nature of the basis of your decision to go thru a drive thru? No. My reason for drive thru's is that I don't have to answer to anyone when my shoes don't match or my boxers are indeed my pants for the moment. Sure, I would like for my artery clogging food to be given to me in a timely fashion. But lately, in the past year I have noticed a difference in the M.O. of fast food drive thru's. They are too fast. Even Superman needs a second to regroup.

What do I mean? Well if you don't know then you are eating right, so kudos. Because if you have had any experience with drive thru's lately you will have noticed the following, no matter which one you go to: These people are trained to send both unspoken and spoken vibes about how fast they want you in and out of their line.

You pull up to the drive thru already knowing you shouldn't be there. Your stomach is begging you to turn around but your soul is desperate for an insta-fix. So you pull up to the public address system and before you can even come to a full stop, an automated voice asks you if you want the most obscure item on the menu for 30 cents less then it usually is. The voice comes across as friendly, in real time, and focused on your needs, but really its a pimply faced high schooler in Beverly Hills California, who recorded it during one of his 2,4 hour shifts back around St.Patrick's day.

So you tell this voice "No thanks," only to get to the real person. Then the aforementioned real person comes into your life telling you to go ahead with your order. They don't even tell you to wait until you're ready anymore. If I'm not ready I feel guilty and apologize that I'm not ready. Why am I apologizing? Because I'm trained to worry about the voice inside the box more then about ordering what will make me happy.

So I apologize. From the time you apologize a running clock in your head is counting down. You know that apology is only good for about 15 to 20 seconds. If you are still contemplative after that, you owe the box another apology, lest you offend it. Honestly I had a friend make me leave the drive thru a few months ago because when the girl asked how I was doing, I said "Sub-par." The Giants had just been eliminated from the playoff race and I was indeed "sub par." He thought I offended her and didn't trust our food would be safe in her hands. I can't even be myself to the drive thru lady? We worry more about offending the drive thru guy then offending our spouses.

Anyways, you sit there worried trying to decide what you want, and all this time there is another,more tangible and less paranoid "clock" that has begun. Now if you are leery of big brother, do not read the following few lines. I'm going to delve into the little known underbelly of the fast food world. A fact that since we all have discovered that their fast food is literally killing us, they have now put at the top of the list of things they don't want you to know about. One that will change your drive thru life forever.

What is the "clock", you ask? The clock is just that. It's a clock. It begins running the second you pull up to the speaker. Fast food eateries chart the time it takes you to first come up upon their den of intestinal dismay to the time you drive off flustered, fumbling your loose change, and wondering why your straw only has half the wrapper on it.

They have quotas to meet. Not on the quality of the food per say, but on the speediness of getting you in and out faster than you can say "give me the real beef."

A computer system takes tabs on the times of every drive thru, and regional fast food joints are compared and judged by 'corporate' based on the data. Managers put pressure on their minimum wage workers to 'get em' in and get em' out', because their job performance reviews depend on it. Isn't it comforting to know that your on the clock as you go thru a drive thru like you are the general manager of a pro sports team? "Why did I pick Ryan Leaf this early?" "Why did I draft Sam Bowie over Michael Jordan?" "Why did I order the 10 piece nuggets when the 6 piece would have sufficed?" America has demanded this. I remember when I used to say " This fast food is too slow,"as a naive youngster........ It's my fault. I created this monster.

How do I know this? Well I cant name names, but insert the scrambled faced girl here whose name is protected and is shaking as she speaks into the camera. That's how I know. But I don't really know. Because she didn't really "know." And you don't know either. Don't say I didn't warn you.

So now you know your simply a time piece to them. Just sand in a glass. But we are still only at the ordering stage. So after a third apology, we order.

"Ya can I get a number two please, but not before you tell me who number two works for?" "I'm sorry sir, did you want a number 12 you said?" " Close. I do need an even number, you are right. But your 10 numbers off." " OK sir so that's a number 10 with a Hi-C then. Drive up for your total." " No, not a number 10,that's the number I hear gave Chris Farley his baker's dozen heart attack in that one week. I need a number 2 and that reminds me, why aren't your toilets cleaned more often during rush hour as they are during down hours?" "Sir, can you drive up?" "Can you Super size me??" "I'm not familiar with that term,.. or that movie sir. Drive up."

You pull up to the first window. The first window is where you come across the most miserable worker there. And you can't blame her. She is the girl in the box, who doesn't see any of her other co-workers and has to touch dirty money and dirty hands all day. She is as happy to see your penny's as your large intestine is to see your chicken carcass's,err,nuggets.

So your total was $9.81 and you give her a 10 and say "I have change." So you start counting your loose change from the median "things" holder. You start with the quarters, then realize you have enough nickels and penny's and can save the quarters for laundry,which could come sooner then later if you don't count your change fast enough and your Hi-c lid is somehow "accidentally" loose around one inconspicuous edge. (I know circle's don't have edges, but bear with me)

So you count out your nickel's and penny's and your sweating your famished head off. Why? Because you look up somewhere around the fifty cent mark and realize the following: The first window girl has her hand out the window, although her head is looking the opposite way, presumably at her texting machine. But by now the second window has opened. And there is a head leering out of it like a giraffe at a zoo. You realize your food must be ready at the window ahead. How blessed are you that a fresh batch of nuggets must have just came out of the oven? But, How do you know your food must be ready? Because the "giraffe's" hand is now outside the window with a bag in it. Wait, is this guy really dangling my food and my Hi-C out of window two while I struggle at window one? You bet your bottom feeding dollar menu he is.

So you give the uninterested, yet aggravated first window girl the change and she gives you your dollar bill back. You tell her you don't need a receipt. They always get offended when you say you don't need the receipt. I'm not sure why but I'm sure it has to do with George Orwell's "clock," in some way. So then you try to put your dollar back in your wallet, which is now on the seat beside you, as you pull up to window number two to get your meal;which has now had enough fresh air to make an arborist jealous.

Before you know it, your at window two and your dollar is just not nestled to your liking in your wallet. So instead of grabbing your food and beverage, you tend to the wallet. Now this incenses the pimply faced high school football star; Only he doesn't say it, he vibes it. The crass fast food worker vibe is the harshest. You should have seen how unspokingly angry the kid got the other day when I asked him to skim some of the cool whip off the top of my milkshake because it was overflowing....Anyways, So you begin to feel unhealthy disdain for this high school senior. It's not his fault the clock is running, you tell yourself. Give him a break,grab the food. But then you smile as you remind yourself its not your fault either, and you continue putting your dollar in your wallet.

By now he has pulled your all to quickly made and delivered food back into his booth, as if to try to scare you into thinking he may have the power to just tell you, "No food for you." Your dollar is half in and half out of your wallet due to unceremoniously folding under the pressure of the drive thru; but you know you can't go back to the wallet a second time. You just can't. So you finally are ready to receive your bag of food. It will all be worth it when you're eating you're tasty nuggets and your parch squelching Hi-C.

The boy gives you your food and you ask if their are napkins in the bag. He says yes. You say, "Notice I used napkins in the plural tense." He hands you some napkins. Then he closes his window in such a way, as if you were the drunken neighbor who sat on the porch all nite talking to your friends in an unruly tone, and keeping his kids awake.

You drive off and head home to eat. The "clock" has stopped at forty two seconds above the quota median. You just cost some manager her bonus, and your license plate number is plastered to a bulletin board in their back room on post office poster paper. But at least you got your food. You remember as your driving off you forgot the straw, so you go to throw it in reverse but its too late. The clock has already gotten the next victim. The giraffe has moved on to the next car.

You go home to eat frazzled. You're sure you must have a straw laying around from a time they put 2 in your bag when you only ordered one drink...It's time to eat now. Put the all to fast fast food experience behind you for a few minutes.And, oh, ..Enjoy your fish-fillet and iced tea.


Brenna S. said...

Ah, yes. Cowering to "the box." I do it all the time. Especially when I'm trying to be funny to lighten up their day. (Note I said "trying.")

Once a week I hit the Meat Monarch with the boys and always order the same things, via the box. Unfortunately for their quotas, half of those order items are ordered "my way." Because of my overwhelming guilt about their quotas, as well as holding up the people behind me an extra 46 seconds, I've now started ordering inside.

Jan said...
This comment has been removed by the author.
Melissa said...

Poor Jan...I keep posting in her name. Anyway, wanted to say that was a funny blog. Last time I got fast food was a shamrock shake, which I specifically asked to be half chocolate/half shamrock. I even went inside, afraid of the "clock". To my disappointment the shake was pure green shamrock shake without the chocolate. I was too "rushed" to take it back or the fast food anxiety got to me.

Sister Bear said...

among the many reasons i have not been through a drive-thru in almost 2 years is that if u don't know what you want ahead of time, you're screwed. there's no such thing as taking a minute to look over the menu. so i don't even know why they have a menu up in the first place. And when you're at a drive thru it's also easier for them to "lie" about broken milkshake machines cuz they are too lazy to make one at 9 a.m. but are they really?

Justin DiBell said...

I have never been in a drive thru in which the gender of the person who left the prerecorded welcome message was the same gender as the actual person I talked with. I'm 0 for 824

nick said...

Haha this is all so true. Today i was at Wendy's and in between the first and second window I managed to rip my dollar and also throw the cars emergency break on. How it happened i dont know, but it just shows what the pressure from the Fast-Food speed does to someone. It broke me down.